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Jr. Business Analyst

Arlington, VA | Customer Success | Full-Time

Overview of Role

  • Gather, document and understand client needs and technical requirements, prepare business process workflows, and scope lists
  • Develop outlines for top technical services that educate new and existing clients about implementation and execution
  • Ensure all consulting, customization, and other important services are implemented and verified for all client projects
  • Work with Customer Experience Manager to ensure projects are planned, reviewed, approved and executed on time
  • Proactively develop and maintain a positive relationship with our partners and vendors
  • Conduct daily and weekly team meetings with internal partners to forecast, review, and manage requests
  • Monitor project status, recognize trends and risks, and actively identify solutions
  • Consistently manage client expectations and act on client feedback
  • Manage quality assurance and user acceptance process for deliverables

 

Role Requirements

  • A minimum of bachelor’s degree in Information Systems Management, Business Administration, or related field
  • Minimum 2-4 years of experience in project management with a strong commitment to customer service
  • Possess sufficient level of technical background to understand client project requirements and communicate them to technical teams
  • Strong team orientation with the ability to work across different departments
  • Strong written and verbal communication in addition to problem resolution skills
  • Good planning and organizational skills to manage the implementation of multiple complex projects
  • Proficiency in Microsoft Office Suite and Outlook
  • Project Management Professional (PMP) or (PMI-ACP), Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), and/or similar certification is a plus
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