• Gather, document and understand client needs and technical requirements, prepare business process workflows, and scope lists

• Develop outlines for top technical services that educate new and existing clients about implementation and execution

• Ensure all consulting, customization, and other important services are implemented and verified for all client projects

• Work with Customer Experience Manager to ensure projects are planned, reviewed, approved and executed on time

• Proactively develop and maintain a positive relationship with our partners and vendors

• Conduct daily and weekly team meetings with internal partners to forecast, review, and manage requests

• Monitor project status, recognize trends and risks, and actively identify solutions

• Consistently manage client expectations and act on client feedback

• Manage quality assurance and user acceptance process for deliverables

Role Requirements

• A minimum of bachelor’s degree in Information Systems Management, Business Administration, or related field

• Minimum 2-4 years of experience in project management with a strong commitment to customer service

• Possess sufficient level of technical background to understand client project requirements and communicate them to technical teams

• Strong team orientation with the ability to work across different departments

• Strong written and verbal communication in addition to problem resolution skills

• Good planning and organizational skills to manage the implementation of multiple complex projects

• Proficiency in Microsoft Office Suite and Outlook

• Project Management Professional (PMP) or (PMI-ACP), Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), and/or similar certification is a plus