Jr. Business Analyst
Arlington, VA | Customer Success | Full-Time
Overview of Role
- Gather, document and understand client needs and technical requirements, prepare business process workflows, and scope lists
- Develop outlines for top technical services that educate new and existing clients about implementation and execution
- Ensure all consulting, customization, and other important services are implemented and verified for all client projects
- Work with Customer Experience Manager to ensure projects are planned, reviewed, approved and executed on time
- Proactively develop and maintain a positive relationship with our partners and vendors
- Conduct daily and weekly team meetings with internal partners to forecast, review, and manage requests
- Monitor project status, recognize trends and risks, and actively identify solutions
- Consistently manage client expectations and act on client feedback
- Manage quality assurance and user acceptance process for deliverables
Role Requirements
- A minimum of bachelor’s degree in Information Systems Management, Business Administration, or related field
- Minimum 2-4 years of experience in project management with a strong commitment to customer service
- Possess sufficient level of technical background to understand client project requirements and communicate them to technical teams
- Strong team orientation with the ability to work across different departments
- Strong written and verbal communication in addition to problem resolution skills
- Good planning and organizational skills to manage the implementation of multiple complex projects
- Proficiency in Microsoft Office Suite and Outlook
- Project Management Professional (PMP) or (PMI-ACP), Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), and/or similar certification is a plus