- Gather, document and understand client needs and technical requirements, prepare business process workflows, and scope lists
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- Develop outlines for top technical services that educate new and existing clients about implementation and execution
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- Ensure all consulting, customization, and other important services are implemented and verified for all client projects
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- Work with Customer Experience Manager to ensure projects are planned, reviewed, approved and executed on time
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- Proactively develop and maintain a positive relationship with our partners and vendors
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- Conduct daily and weekly team meetings with internal partners to forecast, review, and manage requests
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- Monitor project status, recognize trends and risks, and actively identify solutions
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- Consistently manage client expectations and act on client feedback
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- Manage quality assurance and user acceptance process for deliverables
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Role Requirements
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- A minimum of bachelor’s degree in Information Systems Management, Business Administration, or related field
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- Minimum 2-4 years of experience in project management with a strong commitment to customer service
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- Possess sufficient level of technical background to understand client project requirements and communicate them to technical teams
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- Strong team orientation with the ability to work across different departments
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- Strong written and verbal communication in addition to problem resolution skills
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- Good planning and organizational skills to manage the implementation of multiple complex projects
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- Proficiency in Microsoft Office Suite and Outlook
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- Project Management Professional (PMP) or (PMI-ACP), Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), and/or similar certification is a plus
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